HESCO INC RETURN POLICY
RETURNS Please contact customer service at 1-800-822-7467 to request Return Merchandise Authorization. No merchandise is to be returned without first obtaining a Return Authorization Number from Hesco. All returns must be made within 30 days of the original purchase. Any authorized return must be carefully packed in the original packaging along with all original contents, accessories, manuals, and packing materials and be in sellable condition to be accepted. Once the returned merchandise has been received and inspected, a credit will be applied to your account for all proper, authorized returns. All returned merchandise must be shipped freight, pre-paid at the customer’s expense. All returns are subject to a 20% re-stocking fee. Hesco does not accept Cash on Delivery (C.O.D). Unauthorized shipments are subject to a 20% re-stocking fee and ALL freight charges.
DAMAGE CLAIMS If your original shipment arrives damaged by the carrier, please note the damage on the carrier’s delivery record. Also save the shipping cartons, product boxes, and remaining product, and contact us by calling 1-800-822-7467 or email customer service at firstname.lastname@example.org. Damage claims must be reported to Hesco within 10 days of receipt. Our service team will work with you to replace the damaged goods at no cost or further inconvenience to you. If Hesco has shipped the wrong item, incomplete or damage good, Hesco will take responsibility at no charge to the customer by offering a replacement or credit. Defects or damages must be reported within 48 hours of receipt in order to receive a replacement or credit.
EXCLUSIONS The following items are considered exclusions and are non-neturnable Items: floor machines, vacuums, consumables (such as food and beverages), dated items (e.g., calendars, planners, etc.), medical products, chemicals and restoration equipment such as, but not limited to, dehumidifiers, portable heaters, air movers, air scrubbers, meters, and flood extractors. All sales are final for clearance merchandise. These products are not eligible for return, regardless of condition.
WARRANTIES Operational issues for vacuums and equipment are covered under the manufacturer's equipment-specific warranty and subject to the conditions of the Manufacturer’s policies. Hesco is not responsible for operational issues covered by Manufacturer’s warranties.
SPECIAL ORDERS We are often able to order products for our customers that are hard to find elsewhere and are not supported by our regular inventory; these items are considered "special orders." Custom or specially ordered products do not qualify for our 30-day return policy and are not eligible for return, regardless of condition. Defects or damages must be reported within 48 hours of receipt in order to receive a replacement. Once placed, special orders cannot be canceled